Thursday December 29th, 2011
Listening: The other half of the conversation
Good communication requires both speaking and listening. Oddly enough, if you make a specific effort to listen, it can open doors. Once "heard," the other person may be more willing to hear your point of view.
Deep listening is more difficult than it sounds. It's not passive. It requires concentration. It also takes humility and empathy. Here are some tips:
Consider the setting