Quality Care and Services
Our goal is to ensure that Trellis Supportive Care patients and families experience compassionate care while living comfortably at home, wherever home may be.
Trellis Supportive Care participates in state and national hospice quality initiatives.
Quality Services
The Quality Services department monitors the care we provide to ensure that we are meeting our own high standards. We seek feedback from our patients and families through the use of surveys and quality assurance calls and welcome suggestions for improvement.
Accreditation
Trellis Supportive Care (formerly Hospice & Palliative CareCenter) is accredited by the Accreditation Commission for Health Care (ACHC).
Trellis is a member of Quality Partners, a national, cooperative effort, developed and directed by the National Hospice and Palliative Care Organization (NHPCO), to build organizational excellence and improve hospice and palliative care delivery and outcomes. Learn more about Quality Partners at www.nhpco.org.
Standards of Excellence
Our goal is to provide the absolute best care possible to our patients and families. We take our mission to heart and pride ourselves on being dedicated professionals committed to quality, compassionate care. To learn more about our culture and values, view Living the Values — Standards for Excellence: A Guide for Employees (PDF).
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Corporate Compliance Hotline
Trellis Supportive Care has a Compliance Officer available to help any patient or family with a grievance or a complaint.
Discrimination is Against the Law. Trellis Supportive Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender, gender identity, and sexual orientation), genetic information, national origin, age, disability or veteran status, or any other status protected by federal, state, or local law.
Trellis Supportive Care:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Trellis Supportive Care at 1-888-876-3663. If you believe that Trellis Supportive Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Compliance Officer in person or by mail or phone as listed below. If you need help filing a grievance, the Compliance Officer is available to help you.
Compliance Officer
Trellis Supportive Care
101 Hospice Lane, Winston-Salem, NC 27103
1-888-876-3663
1-800-735-8262 (TTY)
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
4-Stars Means Quality Care
You can trust that we provide high quality care because we have earned high quality ratings from countless families who have utilized our care. There is a great deal of attention and training that goes on behind the scenes, so that each of our staff are able and confident they are providing the very best care.