COVID-19 Response Team

Submitted on Friday March 13th, 2020

We understand that the ever-changing news about COVID-19 is a growing concern for so many in our communities and we want to share a message that Trellis Supportive Care is continuing to provide compassionate, quality care to our patients and families. We have convened a COVID Response Team (CRT) that is monitoring this ever-changing situation, and formulating proactive plans to reduce risk, while maintaining high quality care. 

The Trellis Supportive Care COVID-19 Response Team

Dr. Mike LalorWe have convened a COVID-19 Response Team (CRT) that will be responsible for monitoring this ever-changing situation and formulating coordinated plans – daily and/or more frequently as needed - to minimize risk and continue providing high-quality care. Our Chief Medical Officer, Mike Lalor, is leading the team and making certain that each decision will be made to ensure the safety and well-being of each other, patients, and families. 

What We Want You to Know

  • We are strictly following guidance from the Centers for Disease Control (CDC), The Center for Medicare and Medicaid Services (CMS), and local government leaders and health departments. The CDC has provided excellent guidance on preventative measures for older adults and at-risk populations, which Trellis Supportive Care will follow and share with patients and families. With offices located across 13-counties, we are monitoring changes daily and working closely with all of our healthcare partners including all of the long-term facilities we work with.
  • We are strictly adhering to our Infection Control Best Practices. One of our highest priorities is to do all we can to keep our patients free from infection, emphasizing the best way to prevent infection is to avoid exposure to the virus. In addition, all staff is practicing Social Distancing, such as avoiding shaking hands or hugging, and remaining 6 feet away from others who are exhibiting signs of sickness.
  • We are implementing a Return to Work temporary policy that will include a screening process, in conjunction with guidance from CMS and State and Local health departments. Every person who has been on vacation or otherwise out of the office will be screened for: known symptoms, travel, and possible COVID exposure before returning to work. 
  • We are screening visitors to our offices and Kate B. Reynolds Hospice Home in an effort to reduce risk. We are also offering to make FaceTime visits between patients and loved ones.  
  • We are educating patients and families receiving care in their homes. During home visits, our clinical teams are sharing information with families about prevention, screening and signs and symptoms. We are advising families to screen visitors to their homes.

What is a Pandemic?

On March 11, The World Health Organization (WHO) declared the coronavirus COVID-19 outbreak a pandemic. This term does not mean that this virus has become deadlier or magnified in reach. Instead, the term is used to describe a situation when 1 - a new virus is detected (therefore no one has built up an immunity to it) and 2 – the new virus is capable of spreading easily in the population. This declaration is simply a recognition of what we have observed previously – this particular virus has the ability to spread around the world and from person to person with relative ease.  

While the number of COVID-19 cases remains low in our service area, and for most of us our risk remains low, we are taking every step to reduce risk and ensure the safety of those we serve and our staff.

Call 336-768-3972 with any questions or concerns.